Information about BoltBus
BoltBus is a bus transportation offering a large number of bus routes in Western Canada and United States.
Click here to visit BoltBus web site
Frequently Asked Questions
On the lower right-hand side of your email confirmation, you will find a large letter. This letter designates which boarding group you are assigned too. Customers will board the bus based on their assigned boarding group with our special needs customers boarding first, followed by our loyalty program members boarding next, then followed by customers who purchased tickets online and lastly any walk-up passengers. Feel free to sit in any open seat.
You’ll need to show a picture ID and the driver can verify whether you have a reservation; or, you can call our customer service team at 877-265-8287 to get a confirmation email sent to you.
The carry-on bags should be small enough to fit in the overhead bin. You are responsible for placing your bags in the baggage bin under the bus and retrieving your bags at your destination. If you need assistance with your baggage, ask and the driver they will be glad to assist you.
We recommend that you properly tag all bags and place your name, address and phone number on the inside. If a bag is left mistakenly behind and is properly marked, we will return it to you free of charge. We are not responsible for damage to baggage.